> ## Documentation Index
> Fetch the complete documentation index at: https://docs.svrnos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# GER-504 · Escalation Gateway Timeout

> Platform sends a case to an external reviewer, vendor, agency, or authority. No timely acknowledgment or action is received before the risk window closes.

export const Badge = ({children, tone = "default", title}) => {
  const tones = {
    default: "bg-neutral-100 text-neutral-700",
    green: "bg-green-100 text-green-900",
    amber: "bg-amber-100 text-amber-900",
    blue: "bg-blue-50 text-blue-900",
    gray: "bg-neutral-50 text-neutral-600"
  };
  return <span className={`inline-flex items-center px-2 py-0.5 text-xs font-mono uppercase tracking-wider rounded ${tones[tone] ?? tones.default}`} title={title}>
      {children}
    </span>;
};

<div className="flex flex-wrap gap-2 mb-8 mt-2">
  <Badge tone="amber">Illustrative</Badge> <Badge>Tier 5xx</Badge> <Badge>Layer L7</Badge> <Badge tone="gray">Added v0.1</Badge>
</div>

*Infrastructure Failures*

## Definition

Platform sends a case to an external reviewer, vendor, agency, or authority. No timely acknowledgment or action is received before the risk window closes.

## Distinct from

* [**GER-408**](/ger/codes/408) — External handoff timed out → this code. Internal SLA breached → GER-408.
* [**GER-501**](/ger/codes/501) — Handoff exists but external party did not respond → this code. No escalation handler ever built → GER-501.

## Tags

`suicide`

### Cite

```
SVRNOS. (2026). GER-504: Escalation Gateway Timeout. Governance Error Register. https://docs.svrnos.com/ger/codes/504
```