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Documentation Index

Fetch the complete documentation index at: https://docs.svrnos.com/llms.txt

Use this file to discover all available pages before exploring further.

Operator / Platform Errors

Definition

Vendor materially overstates model capability (accuracy, “AI-powered”, compliance coverage, certified-result claims) leading operator over-reliance to produce harm.

Distinct from

  • GER-309 — Vendor overstated capability without necessarily knowing real accuracy → this code. Vendor measured the specific harm and shipped anyway → GER-309.

Anchor incidents (4)

Brand Safety Tech Firms Falsely Claimed Use of AI, Blocking Ads Using Simple Keyword Lists

primary — AIID #136 · 2020-12-06

Web Accessibility Vendors Allegedly Falsely Claimed to Provide Compliance Using AI

primary — AIID #148 · 2021-11-21

Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment

secondary — AIID #639 · 2022-11-11

Whisper Speech-to-Text AI Reportedly Found to Create Violent Hallucinations

secondary — AIID #732 · 2024-02-12

Tags

fraud · misinformation

Cite

SVRNOS. (2026). GER-422: Capability Overstatement. Governance Error Register. https://docs.svrnos.com/ger/codes/422